At Adysan Foundation, we are committed to ensuring your satisfaction with our products, services, and courses. If for any reason you are not completely satisfied with a purchase, we offer a straightforward refund policy.
1. Refund Eligibility
Refunds are available within 7 days of your purchase date. To be eligible for a refund, the following conditions must be met:
- Courses: If you are not satisfied with the course content or experience, you may request a refund within 7 days of enrollment.
- Products: For e-commerce products, they must be returned in their original, unused condition, with all original packaging and accessories.
- Event Management Services: Refunds for event management services are subject to the terms outlined in your specific service contract.
2. How to Request a Refund
To request a refund, please follow these steps:
- Contact Us: Email us at refunds@adysan.in within 7 days of your purchase with your order number and reason for the refund request.
- Provide Proof of Purchase: Please include a copy of your receipt or proof of purchase.
- Return the Product (if applicable): If you are requesting a refund for a product, we will provide instructions on how to return it to us.
3. Refund Process
Once your refund request is received and approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used for the purchase.
- Courses: If your refund is approved, your access to the course will be revoked immediately.
- Products: Upon receiving and inspecting the returned product, we will notify you of the status of your refund.
- Event Management Services: Refunds will be processed according to the terms of the service contract.
4. Non-Refundable Items
Certain items may be non-refundable, including but not limited to:
- Customized or personalized products
- Digital products (e.g., downloadable files) once accessed or downloaded
- Services that have already been fully rendered
5. Exchanges
We do not offer direct exchanges. If you wish to exchange a product, please return it for a refund and place a new order for the desired item.
6. Shipping Costs
Shipping costs for returning items are the responsibility of the customer unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.
7. Contact Information
If you have any questions or need further assistance regarding our refund policy, please contact us at:
Sanidul Islam
Adysan
Email: help@adysan.in